Help Center

ACK Bot is designed to streamline communication on Slack by providing a simple and efficient way to request acknowledgments from specific users. Its primary purpose is to ensure that important messages are acknowledged by the intended recipients, reducing the need for follow-ups and enhancing communication clarity within your Slack workspace. ACK Bot is your virtual assistant for tracking acknowledgments and facilitating effective team communication.

Utilizing ACK Bot offers several benefits for your team and communication workflows:

1. Efficient Communication: Streamline communication by ensuring important messages are acknowledged promptly.
2. Reduced Follow-Ups: Minimize the need for manual follow-ups, saving time and improving productivity.
3. Enhanced Transparency: Track acknowledgment status to promote transparency and accountability within your team.
4. Tailored Notifications: Customize acknowledgment reminder frequency based on individual preferences for a personalized experience.

By incorporating ACK Bot into your Slack workspace, you can foster a more efficient, transparent, and collaborative communication environment.

ACK Bot is currently tailored for Slack, ensuring efficient acknowledgment requests within the Slack workspace. While focused on Slack for now, stay tuned for potential future extensions to support other messaging platforms.

ACK Bot currently offers its services with no additional cost. It is provided as a complimentary tool for enhancing communication within the Slack workspace. Any future updates to the pricing policy, if applicable, will be communicated transparently to users.

Installing ACK Bot is simple and can be done in two ways:

• Through Slack App Directory (not possible yet, pending acceptance by Slack team)
  • Navigate to the Slack App Directory.
  • Search for “ACK Bot” and select it from the results.
  • Click on “Add to Slack” to integrate ACK Bot into your workspace.
    
• Directly from the Home Page
  • Visit our website and locate the “Add to Slack” button on the home page.
  • Click on “Add to Slack” to seamlessly install ACK Bot on your workspace.

Choose the method that suits you best, and ACK Bot will be ready to assist with acknowledgment requests in your Slack channels.

Uninstalling ACK Bot is a straightforward process:

1. In your Slack workspace, click on your workspace name in the top-left corner.
2. Select “Settings & administration” and choose “Manage apps.”
3. Find “ACK Bot” in the list of installed apps.
4. Click on “Remove App” next to ACK Bot.

Confirm the removal, and ACK Bot will be uninstalled from your workspace.
By uninstalling ACK Bot, all associated data about your Slack workspace will be promptly deleted as well.

Using ACK Bot is simple and can be done in two ways:

1. Mention in a Message:
   • Include @ACK Bot in the same message where you mention the users you want to acknowledge the message.
2. Shortcut on Existing Message:
   • Select any existing message.
   • Use the “ACK” shortcut and choose the users you want to acknowledge the message.

These methods trigger ACK Bot to request acknowledgments from the specified users. Once requested, ACK Bot keeps you informed about the acknowledgment status, making communication more efficient in your Slack channels.

ACK Bot allows acknowledgment requests for up to 100 users per message. If you have specific requirements or need further assistance with larger groups, feel free to reach out to us through our support channels. We’re here to help tailor the application to your workspace needs.

If a user does not acknowledge a message, ACK Bot will send regular reminders to prompt acknowledgment.

Absolutely! ACK Bot is versatile and can be utilized in both direct messages (DMs) and channels. The only requirement is that ACK Bot needs to be a participant in either the channel or the direct message for its features to function seamlessly. This flexibility ensures that ACK Bot can adapt to various communication scenarios within your Slack workspace.

ACK Bot offers personalized customization for acknowledgment reminder frequency. Users can tailor their notification preferences by following these steps:

1. Go to the Home screen of ACK Bot.
2. Choose your preferred notification frequency:

This flexibility allows each user to align acknowledgment reminders with their individual preferences, ensuring a customized and user-friendly experience with ACK Bot.

Uninstalling ACK Bot will disconnect the app from your Slack workspace. While the acknowledged messages will remain in Slack, they will no longer be updated if additional acknowledgments are made. Reinstalling ACK Bot will not reconnect historical data, so it’s advisable to consider the impact on acknowledgment tracking when uninstalling.

Yes, ACK Bot is fully compatible with Slack mobile apps on both iOS and Android platforms. You can seamlessly use ACK Bot’s features and acknowledge messages while on the go, ensuring flexibility and convenience in your communication workflows.

Yes, ACK Bot is fully compatible with Slack Enterprise Grid. Whether your team operates on a standard Slack workspace or within the Enterprise Grid environment, ACK Bot can seamlessly integrate to enhance communication and acknowledgment processes across the entire platform.

You can easily locate our Privacy Policy by navigating to the footer, where you’ll find a direct link. The Privacy Policy section provides detailed information about how we handle and protect your data.

ACK Bot is designed with privacy in mind and follows a minimal data collection approach. It only collects the necessary data for the functionality of the bot, ensuring a streamlined and secure experience. The collected data is retained strictly for the required duration, promoting privacy-conscious practices. For more details, please refer to our Privacy Policy available on our website.

ACK Bot adopts a privacy-centric approach by minimizing data collection through the following measures:

1. Necessity Principle: Only essential data required for the bot’s functionality is collected.
2. Limited Retention: Data is stored strictly for the necessary duration, minimizing the time it is retained.
3. Anonymization: Whenever possible, data is anonymized, adding an extra layer of protection. For example, to enhance privacy, actual channel and user names are not stored; instead, unique identifiers like T060KBD8AAZ are used.

These practices are in place to prioritize user privacy and ensure that data collection is kept to a minimum. For a more in-depth understanding, please refer to our Privacy Policy on our website.

No, ACK Bot does not share collected data with any third parties. We prioritize the confidentiality and privacy of user data. Your information remains securely within the ACK Bot system and is not disclosed to external entities. For a detailed understanding of our data handling practices, please refer to our Privacy Policy on our website.

ACK Bot is committed to ensuring the security of collected data through the following measures:

1. Encryption: Data transmission is encrypted to safeguard information during transfer.
2. Access Controls: Strict access controls are in place, limiting data access to authorized personnel only on a need-basis.
3. Compliance: ACK Bot adheres to industry standards and best practices to maintain data security.

These proactive measures collectively contribute to the robust security of user data within ACK Bot.

While we do our best to avoid security vulnerabilities, if you discover an issue, we appreciate your vigilance. To report a security concern, please follow these steps:

1. Email us at our info@… email.
2. Provide detailed information about the issue, including steps to reproduce it.
3. If applicable, include any supporting documentation or screenshots.
4. Allow us a reasonable timeframe to investigate and address the reported concern.